Sevenoaks Museum Logo

Accessibility Statement

This accessibility statement applies to, run by Kent County Council.

The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

Feedback and contact information

Please contact us if you have an accessibility query including:

  • If you are experiencing issues with accessing information or using the website
  • If you find an accessibility problem not listed on this statement
  • If you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

The content listed below is non-accessible for the following reason(s):

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.

Virtual timeline exhibition

When CSS styling is disabled, content does not follow a logical order. This is not compliant with WCAG guidelines 1.3.2 and 1.3.1. This is due to the plug in used to design the timeline and means event dates are not linked to event text/ images. We are working on an alternative format of the timeline for users who require CSS styling to be disabled.

Heading levels

On the Events and Museum Blog sections of the home page, heading levels skip from h2 to h4, which could cause screen reader users to think they have missed some content. This is not compliant with WCAG guideline 1.3.1. We are currently unable to fix this, as the sections containing the h4 headings are previews of pages elsewhere on the site.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now.

Online Maps

The accessibility regulations do not require us to fix online maps provided there is an accessible alternative.

Our website uses online maps and where there is a map, the information being displayed is provided in an alternative format on the same web page.]

Heritage Collection Items

The accessibility regulations do not apply to reproductions of items in heritage collections that cannot be made fully accessible.

Our website contains reproductions of items in heritage collections. We have made best endeavours to make these accessible. Please contact us if you require an alternative format.

Keyboard focus on home page

Arrow buttons on the Events and Museum Blog sections on the home page do not receive keyboard focus, but the full content can still be accessed by keyboard via the main menu, or via the ‘more’ button on each section.


The accessibility regulations do not apply to video content published before 23rd September 2020.

All video content published from 23rd September 2020 will meet accessibility requirements and we are working to make older video content accessible where possible.

Third-Party Content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3rd party to improve its accessibility. This may include:

  • Links to non-KCC websites
  • Content/functionality on our website
  • Content hosted on other websites, such as social media sites.

Some of our 3rd party partners publish their own accessibility statements:

Preparation of this accessibility statement

This statement was prepared on 15/06/2021. It was last reviewed on 15/06/2021.

This website was last tested on 01/06/2021. The test was carried out by Kent County Council.

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